Returns & Refund Policy

At Noor, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Returns

You may return your product within 7 days of receiving it, subject to the following conditions:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (order number, receipt, or confirmation email) is required to initiate a return.
• Certain products, such as personal care items and opened skincare products, may not be eligible for return due to hygiene reasons.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at noorcareind@gmail.com or call us at +918198241234 with your order details and reason for return.
2. Return Approval: Our team will review your request and provide you with instructions on how to proceed with the return.
3. Shipping: You are responsible for the cost of return shipping unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure your return reaches us safely.

Please send returns to the following address:

Noor Returns Department
1309 Solus Hiranandani Estate,
Thane West, Maharashtra, India

3. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, the refund will be processed to your original method of payment within 7 days.

Please note:

• Original shipping costs are non-refundable.
• If you paid with a credit card, it may take some time for the refund to reflect on your statement, depending on your card issuer’s policies.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at noorcareind@gmail.com.

5. Non-Returnable Items

Certain items are exempt from being returned, including but not limited to:

• Opened skincare products or personal care items.
• Gift cards or promotional items.
• Products purchased during special sale events or at discounted prices.

6. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card company as processing times may vary. If you have done this and still have not received your refund, please contact us at noorcareind@gmail.com or call +918198241234.

7. Contact Information

If you have any questions or need further assistance with your return or refund, please reach out to us:

• Email: noorcareind@gmail.com
• Phone: +918198241234
• Address: 1309 Solus Hiranandani Estate, Thane West, Maharashtra, India
• Website: noorcare.in