Frequently Asked Questions
Yes! Customers and affiliates often send us before & after photos that show the amazing results they've achieved with our products. Click here (add link to click here) to see customer before & afters, and feel free to send us your amazing results!
Remember: results may vary - so we offer a 60 Day free trial period to return your purchase if you're not thrilled with the results you're seeing.
At Noor, your satisfaction and results are our top priority. That's why we offer a 60-day money-back guarantee with no questions asked, plus complimentary return shipping. Click here to explore our complete return policy. Have questions about your purchase? Our Customer Service team is ready to help reach out to us or send an email, and we'll be happy to assist you.
Yes! Our devices can be easily incorporated into your skincare routine. For best results, we recommend applying an oil-free serum or hydrating topical to clean, makeup-free skin before using your device. Look for products with conductive ingredients like hyaluronic acid and aloe vera, which help the device glide smoothly while enhancing treatment effectiveness. These ingredients work synergistically with light therapy to deeply hydrate, plump the skin, and boost radiance. Always ensure your skin is thoroughly cleansed before treatment. If you use retinol or prescription treatments in your routine, we recommend using your Noor device at a different time of day to avoid any potential sensitivity.
Yes! Our spa-grade skincare devices can be carried onto airplanes in your personal bag. Do NOT store them in your checked luggage, as their lithium ion batteries are prohibited in checked baggage.
Our products utilize non-invasive, skin-boosting technologies designed to transform your complexion. Here's what each technology offers:
Red Light Therapy - Delivers low-level wavelengths of red light in a safe, gentle, and non-invasive treatment that visibly reduces fine lines, wrinkles, dark spots, and blemishes while providing a natural afterglow. Available at 630 nanometers in our core devices.
Amber Light Therapy - Penetrates the dermis at a slightly shallower depth to boost circulation and lymphatic flow, available at 605 nanometers.
Deep Red Light - Reaches deeper into the dermis to enhance cellular energy and skin rejuvenation, available at 660 nanometers.
Near Infrared Light - An invisible, longer wavelength that rejuvenates skin's appearance and supports overall radiance, available at 830-880 nanometers.
Blue Light Therapy - Delivers low-level blue light wavelengths (415 nm) that are clinically proven to combat acne-causing bacteria and prevent new breakouts by reducing sebum production. This natural, pain-free treatment works for all genders and ages.
Galvanic Current - A safe, non-invasive form of energy that boosts the absorption of serums and creams, helping your skincare products work more effectively.
Facial Massage - Promotes circulation for a smooth, glowing appearance while temporarily reducing puffiness and creating a slimmer facial contour.
Therapeutic Warmth - Gentle warming therapy (approximately 100°F/38°C) that enhances absorption of topical skincare products for better results. It's completely safe, pain-free, and deeply relaxing.
All Noor technologies are safe and provide little to no side effects in healthy individuals. If you have recent health concerns, we recommend consulting with a physician before using any device as a precautionary measure.
You can place prepaid orders on our website at www.noorcare.in
To place an order, simply click the "Add to Cart" button next to any product you wish to purchase. Once you've added all desired products to your cart, click "Checkout." You'll then be prompted to enter your contact details and shipping address. After providing this information, you'll proceed to the payment page where you can select your preferred payment method and complete your purchase.
Once payment is processed, you'll see an order confirmation page with all your order details. You'll also receive confirmation via email and WhatsApp.
Shipping Charges:
Free Shipping on all orders!
Partial COD Payment Option:
For orders above INR 4,499, you can opt for "Partial COD." This requires an advance payment of INR 300 (non-refundable) at the time of placing your order, with the remaining balance payable in cash or via UPI at delivery.
Important COD Policy:
If a COD order is refused at the time of delivery, you will be prohibited from placing future COD orders on our website. Please treat the COD option responsibly, as impulsive orders waste valuable time, money, and resources, while also creating an unnecessary environmental burden through avoidable carbon emissions.
For any questions or assistance, reach out to us on WhatsApp or email us at support@noorcare.in
Even if you intend to use the product later, please open your package within 24 hours of delivery and check that the product condition is acceptable. This ensures you can report any issues within our required timeframe.
If the product is opened or used after the 24-hour window, we will not be able to assume responsibility or provide a resolution for any issues that may arise.
Once the order is successfully placed, you will receive a confirmation on your WhatsApp and registered email address. If you have not received it, request you to please check your spam folder. If you are not able to find it, please reach out to us on WhatsApp or via email on support@noorcare.in with your registered email address, phone number, and the payment screenshot.
In case there is a failure in payment, please confirm if the information you have provided is correct and that your internet connection was not disrupted during the process.
If your account has been debited even after a payment failure, it is normally auto-credited back to your account within 7-14 business days. If you encounter any further difficulties or have any additional questions, you can contact us via email on customercare@dyou.co. Alternatively, you can also WhatsApp or call our customer care team at +91 9867733420. Our working hours are from 10:00 AM to 6:00 PM (IST) Monday to Friday (excluding holidays), and 10:00 AM to 4:00 PM on Saturday.
Order ID is provided in the confirmation message and email sent to you once the order is successfully placed.
Once your order is dispatched, you will receive a tracking link on your WhatsApp and registered email address.
If you need to make any change in the shipping address, phone number or email address after you’ve placed the order, you can contact us on WhatsApp or via email on support@noorcare.in
Please note that we can only accommodate these changes within 3 hours of placing the order or before your order has been shipped (whichever is earlier). Once the order has been shipped, unfortunately, it is not possible for us to make these changes.
If the order is not delivered due to unavailability of the customer at the time of delivery, then re-shipping the order will be chargeable on actuals, about INR 80.
We pack every individual product in a secondary packaging box, which is then placed in a brown shipping box with filler.
If you receive a damaged or incorrect product, please inform us within 24 hours of delivery with an unboxing video and photos as proof for our ease of escalation with the concerned teams.
No orders can be cancelled or edited during the sale period. If you’ve placed an order a couple days before the sale, that is still not a ground for cancellation. Any order placed in regular periods can be cancelled only if it has not been shipped out. If you need to cancel your order, you can reach out to us on WhatsApp or via email on support@noorcare.in with your order ID within 3 hours of placing the order or before your order has been shipped (whichever is earlier). Once the order has been shipped, unfortunately, it is not possible for us to cancel it.
Once your order is cancelled, the refund is credited back to the source account. Normally, you will receive the refund within 7-14 business days. If you encounter any further difficulties or have any additional questions, you can contact us via email on support@noorcare.in Alternatively, you can also WhatsApp or call our customer care team at +91 9867733420. Our working hours are from 10:00 AM to 6:00 PM (IST) Monday to Friday (excluding holidays), and 10:00 AM to 4:00 PM on Saturday.
Returns will only be accepted for products that are physically damaged, have physical defects or if an incorrect product has been shipped. We request you to reach out to us on WhatsApp or via email on support@noorcare.in with an unboxing video, and photos showing the damage, defect or incorrect/ missing product, within 24 hours of receiving the order.
Please note that the damage/ defect needs to be evident in the photos for acceptance of your complaint. If you fail to share the right photos within 24 hours of receiving the order, unfortunately, we cannot entertain any such complaints thereafter, as the window to raise these claims with the shipping partner is closed after this time period. Any returns should be made in proper condition in the box that your order came in along with the safety packaging. If you do not return the product in proper packaging and condition, your return will be disqualified and we will reship the same package back to you.
Returns will not be accepted if the product has been used / opened / tried and/or the serial number has been tampered with. On receipt of the returned product, noor will proceed to inspect the same and validate the claim. Once approved as an eligible return, a replacement will be issued to the customer. If the product is found to be ineligible for return, the product will be couriered back to you.
We request you to not accept any order where the outer packaging is open or where the seal has been tampered with. In case an open package is accepted by you from the delivery agent, we will not be able to take responsibility for such a package, and will not be liable for any physically damaged/ defective products, missing or incorrect products.
All orders are dispatched within 2-3 business days (excluding Sundays and bank/ public holidays). For all metropolitan areas that are serviced by reputed couriers, the delivery time would be between 3 to 7 business days (excluding Sundays and bank/ public holidays) after dispatch. For other areas, it may take longer after dispatch depending on the location.
Please note that the delivery date displayed while placing the order on the product page, cart, checkout and order confirmation page and in the order confirmation email are tentative. Once your order is dispatched, you will receive a tracking link on your WhatsApp and registered email address. Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.
We use third party courier companies to get your order delivered. Generally, 3 attempts are made to deliver your order. If you are unavailable at the time of an attempt, you will receive a message on WhatsApp from our shipping, where you can reschedule the delivery and the delivery agent may call you on the number used to place the order to confirm a convenient time for the delivery of your order.
After 3 attempts, your order will be returned back to our warehouse. Any orders that are returned back due to the non-availability of the customer, can be reshipped only at an additional shipping charge of INR 80.
In case you haven’t received your order and it has been marked as delivered, please reach out to us within 24 hours of receiving the notification since the window to further raise these disputes with our shipping partner closes after this time period.
Yes, we ship to the following countries currently:
Asia
● Bangladesh ● India ● Nepal ● Sri Lanka ● Japan
South-East Asia
● Hong Kong ● Indonesia ● Malaysia ● Singapore ● Thailand
Middle East
● Qatar ● Saudi Arabia ● Oman ● Kuwait ● UAE
Oceania
● Australia ● New Zealand
North America
● Canada ● United States of America
Europe
● Denmark ● France ● Germany ● The Netherlands ● Sweden ● Switzerland
● United Kingdom ● Austria ● Ireland ● Norway ● Italy ● Portugal
Africa
● South Africa
The delivery timeline will vary based on your location. We ship via DHL Express for all international orders. It takes 2-4 business days to dispatch the order. Once the order is processed and dispatched, it generally takes 8-10 business days to deliver.
The shipping rates are anywhere between INR 1100-3200 and vary based on the weight of your order and location. You will be able to see the shipping rates depending on the weight of your order and shipping destination at the time of checkout.
Depending on the laws applicable to your location, additional charges including taxes, custom duties or VAT may be applicable. All such additional charges are not included in the shipping fee and will need to be borne by the customer on delivery.
Please note if you are unable to clear the custom fees/ charges at the time of accepting your order, then your order will not be cancelled and money will not be refunded.
You can reach out to us on WhatsApp or via email on customercare@dyou.co for any queries. Alternatively, you can call our customer care team at +91 9867733420. Our working hours are from 10:00 AM to 6:00 PM (IST) Monday to Friday (excluding holidays), and 10:00 AM to 4:00 PM on Saturday
Please send all press and media inquiries to office@noorcare.in
Please contact us at office@noorcare.in
We’re always looking for talented individuals. You can reach out to us on office@noorcare.inwith a crisp and targeted intent letter and resume. Highlight why you want to work with us, and what you can bring to the table, and we’d love to chat with you.