Refund Policy

At Noor, your satisfaction is our highest priority! We work tirelessly to delight you with our products and make you feel special.

We understand that skincare is a personal choice and if you are dissatisfied or do not like our products due to any reason, please feel free to write to us for a candid feedback at
support@noorcare.in

We will gladly issue a refund for anyfull priced (non-discounted) product which is non-personalized and which is unopened, unused and returned within15 daysfrom the date of purchase. Simply write to us at support@noorcare.in and return the products to our address. However, If we arrange for product pick-up, postage will be charged at actual rates and deducted from the refund amount. Please note, personalized products are non-refundable, and we do not accept returns on replaced products.

Please note that we do not provide cash refunds for Cash on Delivery or Prepaid orders. In case of a return, for Prepaid and COD orders, you will receive a Noor Gift Card sent to your registered email on the day of order pickup. This gift card will be issued as a code with lifetime validity.

We do not provide refunds for products purchased from marketplaces or any other websites.

You can return the products at 2601 Solus, Hiranandani Estate, Thane West - 400607.

Please do not accept any tampered or damaged orders, as Noor is not responsible for damage after delivery. We will only offer a warranty on our products for damages that occur during delivery, or for any internal defects or product failures.

Please note that no refunds will be processed if a warranty claim is accepted. A successful warranty claim makes you eligible for a replacement only. We cover a 6-month warranty on the replacement product, starting from the date of its delivery.

We have a set procedure and SOP that must be followed to claim a warranty on our products. We request your cooperation in adhering to these guidelines.

Claims for missing, damaged products, or orders marked as delivered but not received must be reported within 3 days of the date of delivery . Please reach out to us at support@noorcare.in or call +91-9867733420 An unboxing video or images are mandatory to process claims for shortages or damage during transit.