RETURN & REFUND POLICY
CANCELLATION BEFORE SHIPMENT
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to us at noorcareind@gmail.com or call us on +91-9867733420 (our customer representatives are happy to help you between 10:30am - 5:30pm from Monday to Friday).
In such cases, the order will be canceled, and the money will be refunded to you within 24-72 business hours after the cancellation request is duly processed by us. However, it may take 5-7 additional business days for the amount to reflect in your account.
CANCELLATION POST SHIPMENT
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with us on noorcareind@gmail.com or call us on +91-9867733420 (our customer representatives are happy to help you between 10:30am - 5:30pm from Monday to Friday).
● In case you have canceled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
● Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-72 business hours. However, it may take 5-7 additional business days for the amount to reflect in your account
HOW WILL I GET REFUNDED FOR THE CANCELED ORDERS AND HOW LONG WILL THIS PROCESS TAKE?
In case of cancellation before shipment, we process the refund within 24-72 business hours after receiving the cancellation request. It may take 5-7 additional business days for the amount to reflect in your account.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund within 24-72 business hours of receiving and verifying the order at our warehouse. It may take 5-7 additional business days for the amount to reflect in your account.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-72 business hours of us receiving the products back.
WHAT IF I USED DISCOUNT VOUCHERS DURING THE TIME OF PAYMENT AND I HAVE TO CANCEL MY ORDER?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
RETURNS & REFUNDS
HOW DO I RETURN AN ITEM PURCHASED ON WINSTON?
You can raise a return request of a product within 7 days of its delivery. However, the product should be completely sealed and packed to process the return.
Step 1: Contact our Customer Support team via email (noorcareind@gmail.com) within 3 business days of receiving the order.
Step 2: Provide us with your order ID details with an invoice and your request to return/replace your order. Kindly email a video of the product from all angles & sides which can show the product is sealed packed and the invoice for our reference.
Step 3: Once the return request is approved, you can initiate with shipping process. Accordingly, the refund will be initiated within 24-72 business hours once the product(s) is received in our warehouse and verified for its original packaging with its seals, labels, and barcodes intact. Please note that it may take 5-7 additional business days for the amount to reflect in your account.
Note: Please note that if the customer intends to return the product for a refund, the responsibility for shipping the product back to the company lies with the customer. The company will not be responsible for initiating or covering the return and shipping costs.
Note: Please note that if multiple items are included in your order and you want to return more than one product out of this order (i.e., you want to return either 2 or more products) then you have to send the product yourself to Noor Office (1309, Solus, Hiranandani Estate, Thane West - 400607) For the same, the company will reimburse the courier charges for the first time delivery.
WHICH ARE THE ITEMS ELIGIBLE FOR RETURNS?
Returns are accepted for all the products only in the following conditions:
Return request should be raised within 7 days of its delivery.
Note: Please note that if multiple items are included in your order and you want to return more than one product out of this order (i.e., you want to return either 2 or more products) then you have to send the product yourself to Noor Office (1309, Solus, Hiranandani Estate, Thane West - 400607) . For the same, the company will reimburse the courier charges for the first time delivery.
WHICH ARE THE ITEMS THAT CANNOT BE RETURNED?
All items which are not sealed packed will not be eligible for returns.
DO I HAVE TO RETURN THE FREE GIFT WHEN I RETURN A PRODUCT?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
CAN I RETURN PART OF MY ORDER?
A return request can be created at item level. If you have ordered multiple items in a single order, you can initiate a return for any individual item. However, any product being returned needs to be sealed and packed with barcodes and labels intact and should include all components as well as any complimentary gifts or products which came along with it. Also, please note that if you want to return a part of your combo purchase then the product will be eligible for return at individual product price which would be displayed on the website at the time of return.
Note: In the case when you want to return a part of the order/combo only and that part includes more than one item, i.e, out of your multiple items, when you want to return two or more items, then, you have to send the product to Winston office yourself. For the same, the company will reimburse the courier charges for the first time delivery.
HOW WILL I GET REFUNDED FOR THE RETURNED ORDERS AND HOW LONG WILL THIS PROCESS TAKE?
In case of a return, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-72 business hours of us receiving the products back and verified. It may take 5-7 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we provide the hassle-free options of refund through UPI & Bank transactions. The refund will be processed within 24-72 business hours of us receiving the products back and verified. It may take 5-7 additional business days for the amount to reflect in your account.
HOW WILL I GET REFUNDED FOR THE RETURNED ORDERS AND HOW LONG WILL THIS PROCESS TAKE?
In case of a return, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-72 business hours of us receiving the products back and verified. It may take 5-7 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we provide the hassle-free options of refund through UPI & Bank transactions. The refund will be processed within 24-72 business hours of us receiving the products back and verified. It may take 5-7 additional business days for the amount to reflect in your account.
REPLACEMENTS & REFUNDS
HOW DO I RAISE REPLACEMENT REQUEST FOR AN ITEM PURCHASED ON WINSTON?
You can raise a replacement request of a product within 3 days of its delivery. We also accept partial replacements wherein you can raise a request for one or all products in your order.
● Step 1: Contact our Customer Support team via email (support@winstonele.in) within 3 business days of receiving the order.
● Step 2: Provide us with your order ID details, invoice and your request to return/replace your order. With this, kindly also share supporting product images and videos.
● Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: In the event that your product is under warranty and requires replacement, we will arrange the initial pick-up (for the very first time) for your convenience. Subsequent replacements will require the customer to arrange and send the product themselves.
WHICH ARE THE ITEMS ELIGIBLE FOR REPLACEMENT?
Products are accepted for replacement only in the following conditions:
Manufacturing defect in the product/s (within the warranty period)
Delivery of products in damaged condition (applicable incase request is initiated within 3 business days of order delivery and an unboxing video would be required for the same)
Malfunctioning of products within warranty period (Have to share email on Support@winstonele.in with a video of product showing the issue, facing with the product)
Delivery of a product which is different to what was displayed on the digital platform (applicable incase request is initiated within 3 business days of order delivery and an unboxing video would be required for the same).
WHICH ARE THE ITEMS THAT CANNOT BE REPLACED?
Consecutively, Replacements are not accepted in the following conditions:
Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Defective products that are not covered under Seller/Manufacturer’s warranty
Manufactured defective products which are not supported by the videos which are required to take the procedure further.
Please Note: Bikini trimmers, Nut Groomer 1.0, Nut Groomer 2.0 and Groom360 is a non-returnable product due to hygienic reasons. However, if the product is in warranty and you experience any improper working of the product then you can claim replacement by sending the video of the same.
WHICH ARE THE ITEMS ELIGIBLE FOR EXCHANGE WITH ANOTHER PRODUCT?
Products are accepted for exchange with another product in case of following reasons:
If your product(s) is sealed and packed with barcodes and labels intact. Plus, you have raised the exchange request within 7 days of its delivery.
If your product is under warranty and is eligible for replacement but is out of stock then only you can get it exchanged with another product with balancing the remaining amount.
WHICH ARE THE ITEMS THAT CANNOT BE EXCHANGED WITH ANOTHER PRODUCT?
No items are eligible for exchange with other product. This would only be possible if the product eligible for replacement is out of stock or if your product(s) is sealed and packed with barcodes and labels intact and you have raised this exchange request within 7 days of its delivery.
I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, If you still have received an item in a damaged/defective condition or have received a wrong product then you can initiate with the replacement request.
Follow a few simple steps to initiate your replacement within 3 days of receiving the order:
Step 1: Contact our Customer Support team via email (Support@winstonele.in) within 3 business days of receiving the order.
Step 2: Provide us with your order ID details with Invoice and your request to replace the defective/wrong items in your order. With this, kindly share an unboxing video and an image of the product.
Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: Your request will only be processed when you send us the video of unboxing and an image of the defective/damaged/wrong product. Also, in this case the product will only be replaced with the same product
DO I HAVE TO RETURN THE FREE GIFT WHEN I RETURN A PRODUCT?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Please note that if there is/are free product(s) offered with your order then at the time of the return, the free product(s) should also be sent with the original order otherwise return/replacement will not be accepted and further processed.
CAN I GET REPLACED A PART OF MY ORDER?
A replacement request can be created at item level and if you have ordered multiple items, you can initiate a replacement for any individual item. However, any product being returned for replacement needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
CAN I GET EXCHANGED A PART OF MY ORDER WITH SOME OTHER PRODUCT?
An exchange request can be created at item level and if you have ordered multiple items, you can initiate exchange for any individual item. However, any product being returned for exchange needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
Note: In the case when you want to get only a part of the order/combo replaced,i.e, out of your multiple items when you want to get only an item or two exchanged with another product and not all, then, you have to send the product to Winston office yourself.
Please also note that this exchange is only possible only in two cases that were mentioned above under “WHICH ARE THE ITEMS ELIGIBLE FOR EXCHANGE WITH ANOTHER PRODUCT?”
SHIPPING & DELIVERY
REGISTER YOUR WARRANTY HERE: noor warranty registration
Personal Care Appliances Warranty details:
● For warranty claims you will need to submit a proof of purchase in the form of purchase details.
● This warranty does not apply to accessories supplied with the product.
● This warranty applies only to the original purchaser and may not be transferred.
● Replacement products will be covered by a limited warranty for the balance of the warranty period from the date of the original purchase.
Personal Care Appliances Warranty is void if:
● the unit has been dropped, damaged or dropped in water.
● any part of the unit has been opened or repaired or altered or tampered with.
● product has been used for trade, industrial, professional or hire purposes or any other uses.
● the product has sustained damage through foreign objects, substances or accidents.
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